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FAQ

How Do I Place An Order?

It’s easy! Click on the links to browse, or use the search bar if you know what you’re looking for. Select the product you wish to view by clicking on the relevant image. When you’ve decided on an item, select your size and click ‘add to cart’. Your selections will go straight to your cart and you can continue to shop as you please!

Once in cart, click "CHECKOUT NOW" to enter shipping, billing and payment info. 

 

What Payment Methods Do You Accept?

Darkseas.co.uk accepts:

·       Visa
·       Visa Debit
·       MasterCard
·       Maestro
·       American Express

 

Do You Accept Other Methods Of Payment?

Yes, we also accept Klarna, PayPal and Amazon Pay

Please note: Promotion codes cannot be retrospectively applied.

 

How Will I Know If An Item Will Be Back In Stock?

Any size that is not currently in stock will be shown with a ‘Waitlist’ tag. Click on the required size and you will have the option to enter your email address to receive a notification as soon as the item is available again.


How Will I Know That My Order Was Accepted?

You will receive an email confirmation shortly after your order has been placed.

Feel free to contact us directly with any questions:

E-mail: customerservice@darkseas.co.uk
Phone: 01202 694607
Business Hours: Monday - Friday, 9:00am - 5:00pm GMT

 

Can I Add or Remove Items From My Order Once It Is Submitted?

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.

 

Can I Cancel My Order After It Has Been Placed?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order.

Darkseas.co.uk wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

 

What If An Item Is Out Of Stock?

If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.

 

How Do I Check My Order Status?

If you have any queries about your order please feel free to contact us:

E-mail: customerservice@darkseas.co.uk
Phone: 01202 694607
Business Hours: Monday - Friday, 9:00am - 5:00pm GMT

     

    Do You Ship Internationally?

    Dark Seas UK Ships orders within the UK & Republic Of Ireland only.

     

    Do You Provide A Military Discount?

    Yes, we do provide a Military Discount to Veterans and the Armed Forces Community. Please use 'MILITARY_15' in the Shopify discount code box at checkout to receive a 15% discount off all full price items.